Dear Scott: I can't believe that in three plus weeks something we needed for our home for 45 years was done in a beautiful and professional way. Through the years we have called countless companies, some local, some far away, some free, some with a fee, and all they said was no, we can't do it. You and your kindness and competence accomplished a seemingly impossible task, and we wanted you to know how much we appreciate it.
We couldn 't believe how fast Mark came out to give us an estimate even though it was Christmas Eve. He was so competent and reliable, and called us with the final estimate exactly when he said he would., which we have found these days is not the case
On January 5th, we have forgotten the name of the incredible installer, we think Mike, came and stayed until the job was done and was so professional and competent. You have outstanding people working for you. You see, the man who installed the ducts when we built our house, put them too far forward so that there was not enough room for the openers to be installed. Little did we know until we started to get them.
You didn't give up on us. We can't thank you enough for having the courage to take on the job, and we are grateful to Joel for calling you. Thank you so much because we were having so much trouble lifting the doors as we got older. As a teacher, I was lifting and shutting the doors several times a day, and getting out of the car to open the doors manually in the inclement weather, sometimes with groceries, was beginning to be a chore. You have made our lives so much easier
— Sandra & Gerald, Sharon, MA
My wife and I want to thank you for your prompt service in installing our new garage door. Your suggestion of staying with glass in our doors was a great feedback to us. It allows us to continue to have light in the garage. Your installer was very polite and did a great job cleaning up.
One of my neighbors inquired about where I purchased the doors. I expect he will be calling you in the near future. His wife informed him that if the Scanlon's went with Garage Headquarters, so should they, as Jim is a very good shopper.
— James E. Scanlon
Your technician, Dan, did a great job - very efficient and professional. Thank you for sending him! I will be very happy to refer your company to family and friends. Nice doing business with you.
— Don Volino
Garage Headquarters helped us with the doors on two of our homes - the first with successfully completing the construction of our Rhode Island home with custom made wood carriage house doors that matched our architecture perfectly! Our other home had a broken garage door that Garage Headquarters fixed for us - all hassle free - making it easy for us to enjoy our Nantucket home!
— Casey & Garret Roberts
Thank you for the excellent service your company has provided to our business. Not only did the skilled technician assure the doors and openers worked properly, he also performed additional inspections to make sure that everything on the door was operating safely. This attention to detail was not only appreciated by me, but also by my employees who use the doors frequently.
Thank you again for helping us meet the needs of our customers with your excellent products and service, and for helping make our warehouses a safer place for our employees and valued customers.
— Brandon Bell, Bay Self Storage
I am a very pleased customer of Garage Headquarters. My initial contact with your company was when I ran into my half-open wooden garage door with my roof rack in the middle of the winter. I immediately called Garage Headquarters and, within hours, there was a crew at my house repairing the old garage door. Your company also replaced the damaged hardware at a very reasonable price.
Shortly thereafter, I asked your company to replace my old wood doors with state-of-the-art insulated steel doors. The installation specialist arrived on time, and he was courteous and efficient. Within four hours, he had installed two beautiful, new insulated steel doors. And talk about quiet! I can barely hear the doors open and close now. I happened to mention to the technician that my external opener, mounted on the outside of the house, was unreliable and currently did not work. He took care of that in short order by installing an opener with remotes for each door. The doors and openers have worked flawlessly since installation.
I continue to recommend, without reservation, that anyone looking to install or replace garage doors call Garage Headquarters immediately for a top-rate service and products installed by professionals at a very fair price.
— Jim Bracey
I would like to take this opportunity to thank you for all your consideration and the design, the products and the mechanisms that we used for the doors at Gerald's Farm. These are the most beautiful doors I have ever seen. All of my friends, construction trades and local officials have remarked about our Barn and especially the doors.
You made numerous site visits, all of your employees were extremely professional, helpful and well educated in what they were doing. This is truly a credit to your hard work to establish yourself as Rhode Island's best garage door company. I would like to single out your technical guy, Jason Heon, who was very helpful.
I have been in business for over 41 years, all of those in years in my own construction business. I would have to say: you have made my Hall of Fame wall for great business associates I have met in my career.
— Gerald P. Zarrella, Vice President, Zarrella Development Corp.
Our customers are looking for products that provide safety, security and maintenance-free operation in their home. Your products, Garage Headquarters garage doors and Garage Concepts garage organization systems, help us fulfill these needs.
Your sales, scheduling and installation departments are friendly and easy to deal with. I was also impressed with the completeness and cleanliness of the project when your two highly professional installers, Mike Yanno and Dennis Williams, finished the job.
I am sure our new homeowners will get many years of service from their garage doors and garage organization systems.
We are proud to offer your quality products in addition, as they add real value to our homes.
— Tony Fiore, Southwinds Condominiums
Thanks again for having someone come out. Your service never seems to end. I received 2 pleasant calls confirming what time someone would be out. Furthermore, the tech that came out was about the nicest person in the world according to my wife.
Not only did he fix our issue, he actually picked up a hammer and nail and fixed a small step on the way out that I have not had time to get to. Are you kidding? Who does that type of stuff anymore?
We will continue to recommend you guys every opportunity possible. It is clear your family has built a strong business based on service. Please commend the individual that came out to my house and let him know how much we appreciate it.
— Thomas Baer
Thank you for the great service call. Your tech Mike R. did a fine job getting my door to work properly.
I called earlier in the day and was helped by Ashley. She was a tremendous help in troubleshooting the problem with my garage door. I was able to avoid a service call as there was something in front of the sensor.
I called three times and was helped over the phone each time. Your customer service is great, and I will definitely be recommending Garage Headquarters to friends and family.
I am writing to express my appreciation and thanks for the work done by your tech Mike Y. in troubleshooting and repairing my failed garage door opener. This was my 4th, and hopefully final visit to resolve an ongoing issue with the motor. Mike was put on my problem after two previous visits, unsuccessful attempts to identify and fix the root cause of the problem.
Mike's thorough understanding of the equipment, professional tenacity in correctly analyzing the problem (1st visit), and following through to get it right (2nd visit), is much appreciated and certainly a refreshing change from my typical experience in home repair services.
Please pass on to Mike my personal thanks for his professionalism, technical expertise, and high standards of repair. He is certainly a valuable asset and strong contributor to the success of your Company.
Your guys work together seamlessly. I am very pleased with my install and happy that your technicians showed me how to use everything! I am also very impressed in how clean you left my property. Great job!
I just had Mike Y service my garage door today. I like to acknowledge service people who are an asset to their company.
He was not only personable, but very knowledgeable and efficient. I was very pleased with a job well done.
Your technician was at my home earlier this morning and installed several parts on one of my garage doors. I don't often write this soon after a visit from a service person, but in this case I am anxious to let you know how pleased I am with the work he performed and the overall pleasant experience it was having him here. Mike arrived early, proceeded to remedy the issues with my door and completed his task quickly and courteously.
I have used other door companies in the past, but I assure you that you have a new customer from this date forward. I don't know if you have a recognition program for employees who give exceptional customer service, but in my opinion Mike is deserving of any reward you deem appropriate. Please thank him again for me.
I am very pleased with the customer service I received this morning. The technician was very, very courteous and patient. He explained everything in a way that I understood.
Overall, I am very pleased with the service that I received.
Manny came to my home this afternoon for an installation. He was very neat and went about his business on the installation. Manny was very good and didn't leave a speck of dust or dirt anywhere. Credit should be given when it is deserved, and Manny did a fine job.
I want everyone to know that Boston Properties had high praises for Chris O, Bill M, Andre B, Mike Y & all the rest of the Garage Headquarters Team for such a great job last weekend.
I want to thank everyone for their hard work and commitment to getting this project done in a short period of time.
I'm writing to say that I am very pleased with the service that Mike Y provided. I will highly recommend Garage Headquarters whenever I get the chance.
I'm writing to tell you how impressed I am with the customer service provided by the techs of Garage Headquarters!
I was contacted by Garage Headquarters for a tune up and schedule it for Monday. I told the scheduler that I also had a keypad issue and trouble programming Homelink. A service person came to my home and looked over my door, said it looked new and proceeded to assist me with the Homelink and keypad issue. He did get the Homelink working after consulting with another technician on the phone, but he still couldn't get the keypad to work. The technician on the other end of the phone was Mike Y and he offered to come to my home to resolve the problem ... Even though he was on a job in another town when called, within minutes he was at my door. He inspected my garage door's operation and lubricated all moving parts. He then re-programmed the keypad. Everything was fixed and all problems were solved in no time!!
I commend Mike for giving 110% to make sure customer service provided by OHD exceeded my expectations! He is extremely knowledgeable, professional and courteous! OHD is very lucky to have him on the job! Because of his efforts, I am a very happy customer!
I just wanted to drop you an email commending one of your technicians. He arrived at my home on time, was professional, and completed the job!
He is an asset to your company! Few companies in this day and age give the kind of value-added service he provided. I will pass along the fine work he does to my friends and family as well. I don't know why I waited so long (a year) to contact Garage Headquarters. You don't know what you miss 'til your garage door opener works again!
Writing to say that I am very pleased with the service that Mike provided today. I will highly recommend OHD whenever I get the chance.